How it Works
Appointment Policy:
Please be punctual to our appointment. I stop my training day to wait for you, so if you dont show, or show up late, not only does it affect my day's training schedule, but it affects those customers scheduled after you.
My Saturday appointments typically book weeks in advance, so please contact me as soon as possible if you desire a weekend appointment. My normal business hours are Monday-Friday, 8am-5pm, and every other Saturday from 10am-2 pm. If you need to see me outside of those hours, I typically charge a $50 fee for an after-hours appointment (excluding 15 minute boarding drop off and pickup appointments, which are free), and these appointments must be scheduled at least a week in advance.
Open By Appointment Only:
I take the safety and seciurity of my customer's dogs very seriously, therefore we welcome you to visit us by appointment only. Between Allison, her son, the ranch manager and his employees, there is someone onsite nearly 24 hours a day to ensure the health, safety and security of your dog.
Reserving Your Training Space:
Most of my training spaces book months in advance, particularly in our busy season- summer. In order to reserve a future training space, I ask for a $150 non-refundable deposit that is applied to your training fee. This deposit ensures that I only hold training spaces for people who are serious about sending their dogs to training.
Once I receive your deposit, I will send you a reservation confirmation.
Drop Off:
At drop off you need to bring shot records showing that your dog is current and up to date on vaccines, including a Bordetella vaccination within the last 6 months. If your dog has ever been diagnosed with Canine Parvo Virus, I require a signed document from your vet stating that the dog completed treatment at least 8 weeks before the drop off date. Bring with you a supply of flea, tick and heart worm preventative, enough to cover your dog’s entire stay with me. Please do not send extra. If you would like to provide your own dog food, please bring it in an airtight plastic container with your dog’s name on it. A large trash bin that locks is best so that you can provide enough to last throughout your dog’s entire stay with me.
Your first training payment is due at the time of drop off. If you have already put a deposit down, this deposit goes towards your first month’s fees. I then bill you for each additional month of training.
Visiting While Your Dog Trains
I like to work with you dog for about 2 weeks before visit it just so that we can allow your dog to become accustomed to the routine, build a bond with me, get to know the other dogs, and begin to feel successful in training. After your dog's first 2 weeks I welcome you to visit your dog. Remember that we are only open one Saturday per month, so if you want to schedule on a weekend, coordinate that with me as soon as possible.
If you would like to visit your dog or set up an appointment please give me 1 week advanced notice for appointments during the week.
If you arrive at the facility and find that I am not outside yet, please stay in your vehicle. Because I take the safety and security of my business--as well as that of your dog--very seriously, I ask that you stay in your vehicle when arriving for an appointment. In addition, I like to show you what your dog has learned before you get out and greet it. If your dog knows you are here, it inhibits my ability to effectively demonstrate what it has learned.
Most people like to come out and visit their dogs on the month marks: at 1 month, 2 months, 3 months, etc. You don’t really need to visit your dog while it’s in training if it doesn’t fit your schedule. Because I send out regular text videos and text updates directly to owners, some find that they don’t feel the need to visit while their dogs train, it is entirely up to you. But if you can work with your dog throughout its training, I typically find that the training transitions smoother once you take your dog home.
Pickup/Handlers Course:
At completion of training, I give you a 1-hour handler's course to teach you the commands and corrections your dog learned. You will walk your dog on the leash, work the place command, and get instructions on using your e-collar. I will often have you handle Ginger or Trouble, my e-collar trained dogs, so that you can get a feel for how your dog should respond.
If you purchase an e-collar from me, I will have it charged and ready for you at pickup. If you have your own e-collar, I ask that you bring it with you to when you pick up your dog so that I can instruct you on your dog’s most appropriate collar setting.
Continuing Support At Home:
Once your take your dog home, my free training advice is just a text or email away! I can answer your questions, comments, and concerns. If you need help getting your dog to live in your home with another dog, need to know how to stop your dog from getting on the furniture, or experience any other issue with your dog, I am available for consultation by email or phone. I also offer face-to-face training consultations for the life of the dog.
Boarding While I Touch Up Training:
I also like to provide continued support by boarding your dog for you after training. (My boarding spaces fill quickly, so please send me your dates as soon as you know them).